Monogram Universal 30" Telescopic Downdraft System

WEe had the previous model of this. It was less than 7 years old. It broke a year ago and after waiting 10 months for parts, I got informed by GE that they weren't supplying parts for the old one (planned ob·so·les·cence..). So I bought this one which is supposed to replace the old one. The dimensions are different. It's wider and deeper. So after spending $550 to have someone rerun electrical and gas so that the new one fits -- I have it installed. Bottom line - I spent a $1600 to replace and install a new exhaust fan because GE (which is actually Haier NA -- not GE at all!) won't stock a $50 part for a previous model. My warning is two-fold. This isn't a perfect replacement for their older model. Understnd that this isn't your mother's GE. It is Haier NA with a whole different take on quality and service.

Unfortunately we have had problems from the time of installation with our downdraft. Sometimes when you turn it on, it comes up but won’t stop in the up position - it just keeps going up and down. The only way to stop it is to unplug it. Service man came out and now it’s stuck in the up position with three parts on order. Hopefully once those parts are replaced it will work as promised.

My downdraft was professionally installed and the fan on isn't working. The GE appliance repair person was unable to fix it. I now have a brand new appliance that I can't use the on-line company won't assist and I have spent 3 days trying to get through to customer service.

Poor manufacturing quality review. Factory needs to have better inspections of products.